The quality of our relationship with our Clients is as essential as the quality of our products. Because we grow together, we are very eager to offer you the most attentive, personal, and efficient service. We consider it our duty to deserve our Clients’ confidence.
As an Installux Aluminium Client you are entitled to a set of services and supports:
+ Tool kits and machines especially designed for our products;
+ Sales, information, and logistics supports;
+ Workshop or on-site training;
+ Printed or digital technical catalogues, frequent product information.
You will know your Installux Aluminium sales contact personally. He will take care of your orders, send you any required technical or other document, and will always be available to answer all your questions about logistics or commercial matters.
Besides, a team of technicians are ready to assist you with the most complex quotations, the calculation of thermal or dynamic performances, the parameterization of your machines and benches, etc.
As an Installux Aluminium Client you can use our Phoebus quotation and fabrication software. This home-developed program includes all the Installux Aluminium frames. Its easy and timesaving use is a real plus for your role as consultant with your customers. The installation, customization and training are carried out by our own computing department. The frequent updates are downloadable or available on CD-ROM.
Installux Aluminium also supplies and updates the databases of its products for Cover, Chacal 21, Proges and Logikal software.
+ Products from stock: 72 hours ex works;
+ Special powdercoating: 5 working days (swift service) or 11 working days (standard service).
Temporary fabrication assistance
It may happen that an extra workload or an unforeseen turn of events keeps you from manufacturing all your orders in your workshop. In that case, do not hesitate to consult us: we will be glad to take over part of your production by supplying prefabricated frames ready to assemble.
This service is strictly reserved for Installux Aluminium Clients.
Quantity Survey Department
Our quantity surveyors estimate your projects and take care of your orders manufactured in our take-over workshop.
The Installux Aluminium testing laboratory is at your disposal to carry out AEV (air-water-wind) tests of your finished products under the supervision of a competent organism, in order to obtain a Qualibat certificate or to validate a specific project-related product.
For our Clients wishing to improve the skills of their staff, Installux Aluminium has set up a comprehensive training programme:
+ Workshop: theoretical and practical training to the transformation of aluminium (cutting, machining, assembly).
+ Computing: use of Phoebus software (estimating, manufacturing, price grids, etc.).
+ Other training.
+ Free usage of our installations for software training (Cover, Proges, Chacal 21, Logikal).
+ Management, sales, installer’s behaviour.